Questions, answered properly.

Since July 2022. We are company number 14247310, registered in England and Wales, and the accounts and confirmation statement are both current at Companies House. Four years of active trading and more than a hundred projects completed, which is over twenty medium and large schemes and more than fifty smaller works.

Marius Bucur runs the company and quotes the work. You get him on the phone rather than a call centre, and the person who prices your job is the person who has seen your building. On a small firm that is not a marketing line, it is just how it works.

Fire alarms and detection, fire extinguishers, fire doors and passive protection, gaseous and chemical suppression, and fire risk assessments. Water-based suppression is the whole business: sprinklers, dry and wet risers, and fire pumps. If you need one of the others we would rather point you at somebody who does it properly than add it as a sideline.

Yes, public liability and employers’ liability. Certificates go out the same working day if your procurement team asks for them, along with the method statement, risk assessment and policies a pre-qualification questionnaire usually wants.

It depends on the portfolio, and we would rather say so than take the work and struggle. Several sites across the Midlands and the Home Counties on one schedule is exactly what we are set up for. A national estate needing engineers in four regions on the same day is not, and we will tell you that on the first call.

UK insurers treat a sprinkler system installed by an LPCB approved contractor as genuine risk mitigation. One installed by anybody else may not count. It is also the approval specifiers write into tender documents for sprinkler work, so it decides whether you are allowed to bid as much as whether the system is accepted.

BRE Global, accredited by UKAS. Somebody independent inspects how we plan, record and sign off a job, on a schedule, and can suspend the certificate if we stop doing it. It is also the precondition for LPCB approval: you cannot hold the second without the first.

No, and we would rather say so plainly than let a logo wall imply it. We hold ISO 9001 and LPCB approval. BAFE, FIRAS, BAFSA, CHAS and Constructionline are not schemes we are currently in. If your tender requires one specifically, tell us early and we will be straight about whether we can meet it.

No, and the distinction matters. FM Approved is FM Global’s mark for equipment, not for contractors, and NFPA is an American standards body. Where an insurer specifies FM Global, the heads, valves and pipework have to carry FM Approval, and we specify to that. Where a US-owned occupier wants NFPA 13 alongside the British standards, we design and test to it. Those are things we work to, not certificates we hold.

Yes, usually in one email the same working day: certification numbers and expiry dates, insurance certificates, a method statement, a risk assessment, our quality policy, health and safety policy, references and Companies House details. You should not have to chase a contractor for the documents that decide whether they are allowed on your site.

We work across England, from our base in Kettering. Most weeks that means the Midlands, the Home Counties and London, which is the ring drawn on the coverage map, and every town in it has its own page. Further out is a conversation rather than a no: tell us the building and we will tell you honestly whether we are the right people for it.

No. Mileage, parking and congestion charges are ours to absorb. The figure we put in writing after the survey is the figure you pay. Central London carries a small uplift for access and out-of-hours working, and that goes in the quotation rather than appearing later on an invoice.

Yes. We take work across England, and a project worth the journey is worth asking about wherever it is. What we will not do is take a maintenance contract we cannot service properly, so if the distance is going to make us slow when something fails, we will say so on the call rather than after you have signed.

Yes, and it usually costs less than separate ones, because the visits share travel and setup. You get one renewal date, one certificate format and one set of records, instead of four contractors issuing paperwork four different ways for your fire risk assessor to reconcile.

No. The survey is free and there is no obligation attached to it. We look at the building, then put a fixed price in writing. A quote written off a drawing is a guess, and guesses get revised upwards once the engineer arrives, which helps nobody.

No. A single small repair is worth doing, and we would rather fix one leaking fitting properly than turn it down and lose the relationship.

We are VAT registered. Every price we quote is nett, with VAT added at the prevailing rate on top. It is stated that way on the quotation so there is no surprise on the invoice.

Thirty days from the date of invoice. Remedial and project work is invoiced in full on completion unless we have agreed something else in writing beforehand.

Thirty days for an annual service quotation and ninety days for project work. Materials and labour move, and we would rather requote honestly than hold a price we can no longer deliver at.

More than seven days’ notice, no charge. Between seven and three days, half the engineer’s daily rate. Inside three days, the full daily rate. Travel costs apply if the engineer is already on the way or has arrived. It is in every quotation we send, so it should never be a surprise.

Yes. Our normal working hours are ten hours a day, Monday to Friday, and anything outside that is charged at a premium rate. On an occupied building it is often still the right call, because isolating a live system in the middle of a working day carries its own cost. We price both ways if it helps you decide.

From a survey, and from what is actually installed rather than what the drawings say. An engineer counts the control valve sets, the pumps, the risers and the landing valves, looks at how hard each is to reach, and prices the intervals the standards require against that. You get one fixed figure in writing, itemised, with any remedial work priced separately rather than buried in it, and it holds for thirty days.

We ring you back, usually the same working day, and ask enough to know whether we are the right people. If we are, we book a free survey. After that you get a fixed price in writing, and if you accept it we agree dates before anybody turns up.

For project and installation work, three to four weeks, so materials and access can be arranged properly. Servicing visits are scheduled around your year rather than ours. Emergencies are a different matter: the emergency line answers at any hour.

Sometimes, and if so you will be told beforehand. We recommend telling your insurer that the system will be out for a period on that date, and we keep the isolation as short as possible. House alarms and external fire alarm signals need isolating before we start, and the engineer confirms the system is back to normal before leaving.

A service report detailing what was carried out, and the certificate your fire risk assessment needs. Any defects are listed with guidance on how urgent each one is, and we carry an ongoing list rather than mentioning a fault once and forgetting it.

Within reason, and the quotation says exactly where the line is. Wall penetrations other than through plasterboard, electrical work, painting beyond the agreed scope, access equipment, lagging exposed pipework and removing bird netting are normally excluded and priced separately if you want them. That is in writing before you accept, not discovered afterwards.

Always. Repairs found during a service are reported with a price, and nothing extra happens until you have said yes. A contractor who fixes things you did not ask for and invoices afterwards is a contractor you stop trusting.

The responsible person under the Regulatory Reform (Fire Safety) Order 2005, which is whoever has control of the premises. Depending on the lease that may be the occupier, the employer, the freeholder or the managing agent. It is worth reading the lease rather than assuming it is somebody else, because the duty does not move just because the invoice does.

The system can be brought back into a compliant state, and it should be, today. The gap in the record cannot be filled retrospectively and should not be. A fire risk assessor looks for the hole in the record before they look at the system, and a documented gap with a documented recovery reads very differently from a forged one.

Yes, and they are quoted separately because they run on their own cycle: three, five and ten years rather than annually. It is not part of the annual service programme, and it is one of the more commonly missed items because it does not come round often enough to become habit.

For the life of the system, and hand them over when the building changes hands. The record is the only part of this an auditor, an insurer or an incoming owner will ever see, and a system with no history is treated as a system with no maintenance.

No. Your records are yours and we do not report to anybody on your behalf. What we will do is tell you plainly when something needs disclosing, because an insurer who finds out late tends to be less accommodating than one who was told at the time.

A real person. Systems fail at three in the morning and a recorded message is not much use at that point. You will get an honest answer about how quickly somebody can be with you, including when the answer is that it can safely wait until the morning.

It depends on the fault, and the emergency page walks through the common ones. As a rule: for a leak, close the stop valve for that zone rather than the whole installation, so the rest of the building stays protected. For a pump that will not start or will not stop, leave it alone and ring us. For struck pipework, keep people away from it, because it can hold pressure and then let go.

That is a decision for the responsible person, not for us, but the honest position is that your fire risk assessment no longer holds while the protection is down. Most buildings put a temporary measure in place, usually a fire watch, and tell their insurer the same day. We will tell you how long the repair will take so you can make that call properly.